A customer service representative (CSR) can use the Order Summary page to view order details, including order comments. A CSR can also add comments to an order, cancel an order, or submit the order (depending on the order status).
This page is only available to users with the appropriate roles for Customer Service Representatives or Supervisor. For more information about these user roles, see Granting user roles for HCL Customer Service for HCL Commerce. After a CSR searches for an order from the Customer Service page, they can select Actions > View order summary , which directs the CSR to the CSR Order Summary page. This page is available on Aurora B2C and Aurora B2B storefronts.
Simple Moving Averages: 20-period / 50-period / 200-period
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